Choosing Care Options
When choosing among senior care options, it seems that families are caught in the middle…in a winless predicament between cost and quality. If they find a provider that has the level of quality they want, it is often cost-prohibitive, while choosing a provider they can afford forces them to forfeit standards and values.
Given this reality, many have dismissed the possibility of both affordability and excellence with their senior care choice. At Elim Care, we believe that our commitments to integrity and quality demand that we bridge this gap for your family.
We deliver excellent healthcare not because a resident is paying for it, necessarily, but rather because we are compelled by our commitment to Christ-centered community.
We provide affordable senior care with our commitment to quality control.
Affordability. Excellence. Two sides of the same coin.
Affordable senior care can be attained with quality in both processes and programming. We are constantly assessing and evaluating our setting and structure…our methodologies, facilities, and systems… at all levels of our organization, ensuring that at all times we are efficiently operating. We are using innovation and creativity to resolve cost challenges and allocating the benefits to families like yours.
Excellent healthcare can only be provided when care providers, support staff, volunteers, and administrative personnel are about more than clocking in and out and collecting a paycheck. Our standards are high for both our processes and our providers. Elim Care is a way of life for our employees, a calling that we take very seriously.
We invite you to spend time with us and see for yourself.
Both are accessible to you in your choice for a senior care provider.
Valley View Village Receives 2017 Customer Experience Award from Pinnacle Quality Insight
Des Moines, Iowa March 15, 2017 – Valley View Village, a Des Moines – based vibrant adult community providing a full continuum of care to seniors for over 50 years, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award in the categories of overall satisfaction/experience, quality of food, variety/choices of food, transportation needs, move-in process, and activities, Valley View Village displays a continued dedication to providing Best in Class senior healthcare services.
Stephanie Proper, Administrator/Executive Director of Valley View Village describes receiving the award as an honor, stating that “We truly have such an amazing team and it feels awesome to have them recognized for their hard work and dedication.”
Throughout its 54 year history of serving the community, Valley View Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2016, a sampling of Valley View Villages customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Valley View Village in specific categories.
Every month, Valley View Village has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Valley View Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.
About Valley View Village
For over 50 years, Valley View Village has offered a vibrant Christ centered retirement community to seniors of 55 and better. Home to over 200 residents, we pride ourselves on our commitment to providing only the highest quality of care. As a continuum of care campus, we offer independent living, assisted living, long term care, and skilled nursing care including speech, physical and occupational therapies. We support the physical, emotional, cognitive, and spiritual needs of each resident, allowing our staff to care for each resident at their stage of life—wherever that may be.